| Requirements |
Skills, Licenses & Certifications :
1. Ability to interact effectively with all levels of management and union groups, as needed
2. Must comply with American Airlines Attendance policy
3. Ability to work in a highly stressful environment on a daily basis and to prioritize tasks
4. Ability to exercise sound judgment in making decisions based on information gathered/reviewedto exercise sound judgment in making decisions based on information gathered/reviewed
5. Ability to be flexible and capable of adapting to constant change
6. Must have cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
7. Ability to learn computer applications and apply knowledge
8. Must be able to handle multiple tasks concurrently
9. Must work well under pressure and deadlines
10. Must work with minimal supervision
11. Must be able to manually complete duties in the event of computer outages
12. Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crewmembers
13. Must be able to read and comprehend the Pilot labor agreements and FAR 117 Limitations
14. Ability to memorize computer entry codes and city codes
Minimum Qualifications- Education & Prior Job Experience :
1. High school diploma or GED equivalency
2. Customer service experience
Preferred Qualifications- Education & Prior Job Experience :
1. Associates degree in related field
2. 1-2 years airline experience
3. Operations experience and familiarity with the SABRE/DECS system |