| Requirements |
Minimum Qualifications- Education & Prior Job Experience
High school diploma or GED equivalency
Customer service experience
Preferred Qualifications- Education & Prior Job Experience
Associates degree in related field
1-2 years airline experience
Operations experience and familiarity with the SABRE/DECS system
Skills, Licenses & Certifications
Ability to interact effectively with all levels of management and union groups, as needed
Must comply with American Airlines Attendance policy
Ability to work in a highly stressful environment on a daily basis and to prioritize tasks
Ability to exercise sound judgment in making decisions based on information gathered/reviewedto exercise sound judgment in making decisions based on information gathered/reviewed
Ability to be flexible and capable of adapting to constant change
Must have cognitive skills to read and understand numbers and letters, and the ability to apply that knowledge
Ability to learn computer applications and apply knowledge
Must be able to handle multiple tasks concurrently
Must work well under pressure and deadlines
Must work with minimal supervision
Must be able to manually complete duties in the event of computer outages
Ability to understand the 24-hour clock and worldwide time zones in daily conversations with crew members
Must be able to read and comprehend the Pilot labor agreements and FAR 117 Limitations
Ability to memorize computer entry codes and city codes |